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Let Dogs Hire Your Management Team
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Here’s how animal instincts can help you hire the best people for your company.

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10 Customer Service Details You Have No Excuse Not to Get Right
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When a customer visits your business in person, they notice the little things about your operation. And so should you. I’ve been the recipient of extremely poor customer service lately. Maybe it’s because I’ve met with a lawyer and an accountant to work through some tax issues, or because I’ve had to talk to a […]

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Food: The Key to Great Negotiations
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A new study finds sharing food can bring home the bacon in more ways than one. When people are negotiating a deal, they typically have a meal together. Sharing a meal seems a gesture of goodwill; after all, who’s going to fight over sushi? You might suppose that negotiating while eating can only help bring […]

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Supreme Court Deals Death Blow to Patent Trolls
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Two Supreme Court cases decided Tuesday give small businesses a fighting chance against patent trolls. The Supreme Court levels a one-two punch against so-called patent trolls. In two rulings likely to have widespread implications for small business owners beset by patent trolls, the Supreme Court decided Tuesday to ease the standards by which prevailing parties […]

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Why Ignoring the Bottom Line May Get You Better Results
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A positive culture can motivate your employees to work harder than a focus on profits. Look under the hood at any high performing company of any size and you’ll find they all have at least one thing in common–they’re great places to work. In fact, the Fortune 100 Best Companies to Work For have performed […]

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4 Huge Whoppers Most Companies Tell
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OK, so maybe they’re not outright lies… they’re pleasant myths. The more you buy into them, the worse off you–and your company–will be. Most business owners want to have a positive impact on the world. However, one way to ensure that your positive impact is limited is to tell yourself pleasant myths that distract you […]

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7 Things Great Leaders Always Do (But Mere Managers Always Fear)
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Are you a great leader or just a mere manager? Here’s how to tell the difference. When I think about the difference between great leaders and mere managers, I think back to a day when I put my foot in my mouth. I was working as a lawyer for a giant government bureaucracy then. One […]

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Scientific Proof Competition Is Good for Business
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Recent research shows that states that forbid noncompete agreements (or don’t enforce them) are more innovative than those allow them. Lack of competition is bad for business. It tends to squelch good ideas and favor very big, entrenched companies over smaller enterprises. Perhaps no other state typifies that dichotomy as much as California, where employee […]

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